Privacy Policy

At Medicare One Stop, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.MedicareOneStop.com or interact with our services. We comply with applicable federal and state privacy laws, including the Centers for Medicare & Medicaid Services (CMS) regulations, HIPAA, TCPA, and other relevant rules.

1. Information We Collect

We collect personal information directly from you and from third parties when you:

Fill out a contact form or quote request
Speak to an agent
Enroll in a Medicare plan
Use our scheduling or chat tools
Submit documents or request plan comparisons

This information may include:

Name, address, phone number, email
Date of birth, gender
Medicare Beneficiary Identifier (MBI)
Health and prescription drug information
Social Security number (when applicable)
IP address and device/browser information

2. How We Use Your Information

We use your information to:

Provide Medicare plan comparisons and enrollment support
Connect you with licensed agents
Comply with CMS reporting and audit requirements
Confirm identity and eligibility
Improve our website and user experience
Contact you via phone, email, or text (with your consent)

3. HIPAA Compliance

Medicare One Stop maintains appropriate administrative, technical, and physical safeguards to protect your health information under the Health Insurance Portability and Accountability Act (HIPAA). Our staff is trained to handle Protected Health Information (PHI) in compliance with federal standards.

We only share PHI:

With your authorization
To licensed agents contracted with Medicare One Stop
To CMS or carriers as required for enrollment processing
As required by law

4. TCPA Consent

By submitting your information through our forms or by speaking with an agent, you give consent under the Telephone Consumer Protection Act (TCPA) for us or our affiliates to contact you by call, text, or prerecorded message, even if you are on a federal or state Do Not Call list. Message/data rates may apply.

You may revoke consent at any time by replying STOP by emailing us at support@medicareonestop.com

5. Cookies and Web Tracking

Our website uses cookies and analytics tools to improve user experience and monitor site performance. These tools may track:

Page visits
Session length
Device/browser info
Geographic location (IP-based)

You may disable cookies in your browser settings.

6. Third-Party Disclosure

We may share your information with:

CMS-approved insurance carriers
Licensed agents contracted with us
HIPAA-compliant technology providers
CRM and communication service platforms

We never sell your information to non-affiliated third parties for marketing purposes.

7. Your Rights

You have the right to:

Request access to or correction of your personal data
Revoke consent at any time
Request deletion of your data (where permissible)
File a complaint with CMS or the Office for Civil Rights (OCR) if you believe your data was misused

To make a request, email support@medicareonestop.com

8. Data Security

We take strong precautions to protect your data:

Encrypted web forms and file transfers
Secure cloud storage with access restrictions
Agent and staff HIPAA compliance training
Regular internal audits and vendor security reviews

9. Policy Changes

This policy may be updated periodically to reflect regulatory changes or improvements to our services. We will post any changes on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about this policy, please contact:

Medicare One Stop
Attn: Privacy Officer
676 N Main St. Springboro, OH 45066
Email: support@medicareonestop.com